Shipping policy

Thank you for choosing our custom products! Each item is carefully made just for you, and we are committed to getting it to you as quickly as possible. Please read the details of our shipping policy below:

Processing Time

All customized orders require a production time of up to 4 business days before they are shipped. This allows us to create and inspect your personalized product to meet our high standards. Processing times may vary based on order complexity and current order volume.

Once your order has been processed, we will ship it and send you a tracking number to follow its journey.

Priority Shipping

We offer Priority Shipping as the standard shipping method for all customized products. Typically, this service takes 1 - 3 business days from the date of shipment, depending on your location.

Shipping times are estimates and can be affected by factors such as carrier delays, weather conditions, or holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. You will be able to see the total shipping cost before finalizing your purchase.

Order Tracking

Once your order has shipped, we will send you an email with tracking information. You can use this tracking number to monitor the status of your package through the carrier's website.

International Shipping

We offer Priority International Shipping to select countries. Please note that customs fees, import duties, and taxes may apply depending on your location. These additional charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

Shipping Issues (Delayed, Damaged, or Lost Packages)

If you experience any issues with your shipment (delays, damage, or lost packages), you will need to contact the carrier directly to resolve the issue. Here’s how we recommend handling these situations:

  • Delayed Delivery: Please contact the carrier directly using the tracking number we provided to inquire about the status of your delivery. The carrier will be able to investigate the delay and provide an updated delivery estimate.

  • Damaged Packages: If your package arrives damaged, please immediately contact the carrier using the tracking number, and report the damage directly to them. Be sure to take photos of the damaged item and packaging, as the carrier may request evidence for processing a claim.

  • Lost Packages: If your package is confirmed as lost, please reach out to the carrier directly to initiate an investigation using the tracking number. The carrier will work with you to locate your package or determine the next steps.

While we will assist with general inquiries or provide guidance, we are not responsible for resolving carrier-related issues such as delays, damages, or lost packages. The carrier is the responsible party for delivering your order safely and on time.

Order Changes

Once your custom order has entered production, we cannot accept changes to your order or shipping details. Please ensure all personalization and shipping information is correct before completing your purchase.